| Teconic's Small Business Support Solutions Virtual Help Desk
Total Desktop and Network Support
Software Training
24x7 Network Security Monitoring
Disaster Recovery / Business Continuity Planning
Strategic Planning and IT Management Services
IT Quick Assessment and Audit
Total IT Discovery and Risk Analysis
Interim CIO Services |
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Virtual Help Desk
We configure your workstations to allow us to see the problem the person is having, determine what is wrong, and in most cases, fix the problem on the spot without a "house call". Since some problems can't be solved remotely, we stop by every week for a scheduled visit or just to say hello if everything's working fine.
In addition to up front cost savings, we leverage the latest technologies to get your problem solved remotely from our support center. Most support calls are solved in minutes, not hours or days. We know that employee downtime is extremely costly, so we work hard to get your staff back to work!
Total Desktop
and Network Support
When you hire Teconic to manage your systems and software, you get a total support solution for all your IT needs. We specialize in providing small to medium sized businesses with the technology support they need to compete in today's demanding business climate. As your "Part-Time IT Department", we'll provide you with innovative computer and network solutions that are reliable, convenient, and affordable.
Our commitment to quality and world-class customer service makes us the right choice for your business. We manage all your software and data so you can concentrate on your business, not your systems. Even though we provide "part-time" support, we commit to "full-time" service.
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On-site and Online Training
Everyone agrees that PC training is critical, but can you afford to let your staff be away from the office for a full day for a few hours' training? We think there's a better way. With our interactive online training, your staff receive training by our certified trainers on their personal PCs at their own desk. We can train individuals or an entire department. People learn and retain more by training in their own work environment - and there's no travel time!
We offer great rates for on-site training as well.
A partial list of classes and training we offer includes:
Microsoft Works®
Microsoft Word®
Microsoft Excel®
Microsoft Outlook®
Microsoft PowerPoint®
Microsoft Access®
ACT!®
Quicken®
QuickBooks®
Internet & Email Programs
Windows XP®
Windows 98®
24x7 Network Security Monitoring
Concerned about security? If you have email or a connection to the Internet, you should be. We will install a firewall (if you don't have one), and monitor your network for intruder alerts, hacking activity, viruses, spam, and all the other unpleasantries of Internet connectivity. We keep you safely and securely connected to the rest of the world.
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Disaster Recovery / Business Continuity
No one likes to think about it, but sometimes bad things happen to good people (and companies). In the event of a disaster, (fire, virus attack, sabotage) Teconic's Small Business Continuity Program helps you get back in business quickly and efficiently. We provide secure storage for your backups, and we can restore your systems on our servers so you can keep serving your customers while you put your business back in order.
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Understanding
Copyright © 2003 Teconic, Inc.